Legal Rules Before Account Access
Our Legal terms explain who may access the account, which details we request, and how account activity is recorded. Eligibility and access depend on local law, so you should read the terms that apply to your location before opening an account. We may ask you to
-
1
confirm your phone before account access and may check payment ownership when a wallet or bank route is used. DANA, OVO, GoPay and QRIS references help identify the payment record connected to a request; bank transfer and virtual account records are handled in the same policy
-
2
framework. If a payment status does not match your account, keep the receipt and contact us through the policy support path shown on the page. We can explain a clause, identify the relevant account step, or tell you what data is needed for a change request.
-
3
The Legal page applies to the account relationship, lobby access and payment activity where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.